ISO 9001:2008 Certification | NQA

The international standard for Quality Management Systems.

Helps you with

Customer satisfaction, process improvement, product improvement, pre-qualification and requests for quotation, operational efficiency, internal auditing, risk management, training and competence and brand and reputation.

Please note: This information relates to the 2008 version of ISO 9001 which is currently being revised - the new version is expected in January 2015. Keep up with the expected changes here.

WHAT IS ISO 9001?

ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It is the most widely used QMS standard in the world, with over 1.1 million certificates issued to organisations in 178 countries.

ISO 9001 provides a framework and set of principles that ensure a common-sense approach to the management of your organisation to consistently satisfy customers and other stakeholders. In simple terms, it provides the basis for effective processes and effective people to deliver an effective product or service time after time.

IS ISO 9001 RIGHT FOR ME?

Any organisation can benefit from implementing ISO 9001:2008 as its requirements are underpinned by eight universal management principles:

  1. a customer focused organisation
  2. leadership
  3. the involvement of people
  4. ensuring a process approach
  5. a systematic approach to management
  6. a factual approach to decision making
  7. mutually beneficial supplier relations
  8. continuous improvement

“The combination of NQA’s detailed knowledge of the standard, and our industry knowledge is what produces the culture of quality improvement that we consider essential to maintaining our market leading position.” Jacuzzi

Benefits >

WHAT ARE THE BENEFITS OF CERTIFICATION?

  • Customer satisfaction. Deliver products that consistently meet customer requirements.
  • Reduced operating costs. Continual improvement of processes and resulting operational efficiencies mean money saved.
  • Improved stakeholder relationships. Improve the perception of your organisation with staff, customers and suppliers.
  • Legal compliance. Understand how statutory and regulatory requirements impact your organisation and its customers.
  • Improved risk management. Greater consistency and traceability of products and services means problems are easier to avoid and rectify.
  • Proven business credentials. Independent verification against a globally recognised industry standard speaks volumes.
  • Ability to win more business. Procurement specifications often require certification as a condition to supply, so certification opens doors.

“NQA was chosen because of its knowledge and breadth of understanding across the suite of standards.” Veolia Water

Process >

THREE STEPS TO CERTIFICATION

  • Application for registration is made by completing the ISO 9001 Quote Request Form. This provides information about your organisation so we can accurately define the scope of assessment.
  • Assessment to ISO 9001 is undertaken by NQA - this consists of two mandatory visits that form the Initial Certification Audit (explained below). Please note that you must be able to demonstrate that your quality management system has been fully operative for a minimum of three months and has been subject to a full cycle of internal audits.
  • Certification is issued by NQA and maintained through a programme of annual surveillance audits and a three yearly recertification audit.

INITIAL CERTIFICATION AUDIT

Stage 1

The purpose of this visit is to confirm that your organisation is ready for full assessment. The assessor will:

  • confirm that the quality management system conforms to the requirements of ISO 9001
  • confirm its implementation status
  • confirm the scope of certification
  • check legislative compliance
  • produce a report that identifies any non-compliance or opportunities for improvement and agree a corrective action plan if required
  • produce an assessment plan and confirm a date for the Stage 2 assessment visit

Stage 2

The purpose of this visit is to confirm that the management system fully conforms to the requirements of ISO 9001 in practice. The assessor will:

  • undertake sample audits of the processes and activities defined in the scope of certification
  • document how the system complies with the standard by using objective evidence
  • report any non-compliances or opportunities for improvement
  • produce a surveillance plan and agree a date for the first annual surveillance visit

If the assessor identifies any major non-conformances, certification cannot be issued until corrective action is taken and verified.

 

Next steps >

CLIENT SUCCESS STORIES

We've helped thousands of clients to improve performance with standards certification – read their success stories here, including:

  • Virgin Media Business
  • Metroline
  • Jacuzzi
  • TClarke
  • Gilks (Nantwhich) Ltd
  • Metropolitan Electrical Services

ISO 9001 TRAINING

We provide a range of IRCA and CPD accredited training options to suit your needs and budget. These give you the skills to implement, audit and manage an effective quality management system.

GAP ANALYSIS

We can undertake a gap analysis to help you determine the likely workload and timescale for implementing a quality management system that will achieve ISO 9001 certification. You can use this to plan implementation or brief a consultant.

CONSULTANCY

We don't provide consultancy but we can help you choose a reputable consultant from the NQA Associate Consultant Register.

GET A QUOTE

We'll give you a clear indication of the costs of gaining and maintaining certification.

Talk to us >

GET IN TOUCH

We can advise you on how to achieve certification, related training, useful resources and finding a reputable consultant.

Contact our business advisors on 0800 052 2424 or submit the form below:

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