- BS EN 16001:2009
- BS 25999-2:2007
- ISO 9001:2008
- ISO/TS 16949:2009
- ISO 14001:2004
- BS OHSAS 18001:2007
- ISO/IEC 27001:2005
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ISO 9001:2008 is the International Standard for Quality Management Systems (QMS).
It provides your company with a set of principles that ensure a common sense approach to the management of your business activities to consistently achieve customer satisfaction.
Who is ISO 9001:2008 applicable to?
Any organisation can benefit from implementing ISO 9001:2008 as its requirements are underpinned by eight management principles:
- a customer focused organisation
- the involvement of people
- ensuring a process approach
- a systematic approach to management
- a factual approach to decision making
- mutually beneficial supplier relations
- continuous improvement
What are the benefits of registration?
- Customer satisfaction - through delivery of products that consistently meet customer requirements
- Reduced operating costs - through continual improvement of processes and resulting operational efficiencies
- Improved stakeholder relationships - including staff, customers and suppliers
- Legal compliance - by understanding how statutory and regulatory requirements impact on the organization and its your customers
- Improved risk management - through greater consistency and traceability of products and services
- Proven business credentials - through independent verification against recognized standards
- Ability to win more business - particularly where procurement specifications require certification as a condition to supply
How to gain registration?
The process of registration follows three simple steps:
- Application for registration is made by completing the QMS questionnaire
- Assessment to ISO 9001:2008 is undertaken by NQA - the organisation must be able to demonstrate that its quality management system has been fully operative for a minimum of three months and has been subject of a full cycle of internal audits
- Registration is granted by NQA and maintained by the organisation. Maintenance is confirmed through a programme of annual surveillance visits and a three yearly re-certification audit.
Initial Certification Audit
The assessment process for achieving certification consists of a two stage Initial Certification Audit as follows:
Stage 1 - the purpose of this visit is to confirm the readiness of the organisation for full assessment. The assessor will:
- confirm that the quality manual conforms to the requirements of ISO 9001:2008
- confirm its implementation status
- confirm the scope of certification
- check legislative compliance
- produce a report that identifies any non-compliance or potential for non-compliance and agree a corrective action plan if required.
- produce an assessment plan and confirm a date for the Stage 2 assessment visit.
Stage 2 - the purpose of this visit is to confirm that the quality management system fully conforms to the requirements of ISO 9001:2008 in practice. The assessor will:
- undertake sample audits of the processes and activities defined in the scope of assessment
- document how the system complies with the standard
- report any non-compliances or potential for non-compliance
- produce a surveillance plan and confirm a date for the first surveillance visit
- If the assessor identifies any major non-conformance, the organisation cannot be certified until corrective action is taken and verified.
For more information about this service, contact our friendly team today. We will be pleased to help you.