The broad range of activities and the huge sums of money spent make the public service sector both unique and subject to ever closer control.
The requirement for delivering customer value at reasonable cost is of critical importance.
Many departments achieve this through use of international standards such as ISO 9001:2008, which provides a framework for the effective and efficient delivery of services.
The environment and health and safety are also important in the delivery of public services and measures to reduce risk are essential. Management systems standards such as ISO 14001 and OHSAS 18001 are playing an increasingly important role in public sector management.
NQA has extensive experience of working with the public sector and provides a range of services to assist departments to improve their performance.
To find out more about related Management Standards click HERE.
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NQA provides specialist expertise to help organisations improve performance and manage competitiveness by tailoring its assessment, certification and reporting services.