The New Quality Manager
New to quality management? Learn how to fulfil the role of the quality manager with professionalism and impact.
What you will learn
The workshop will:
- Provide a background in quality management
- Introduce the role of quality manager
- Demonstrate the framework within which quality managers operate
- Introduce basic tools
- Provide pointers for future activities
The course:
- What is meant by quality?
- Quality management
- ISO 9001:2008 series
- The process model
- Documentation
- Managing change
- Audits
- Customer complaints
- The drive for improvement
- Customer feedback
- Problem solving
- Supplier development
Who should attend?
- Newly appointed quality managers (or those who wish to be) who have had little formal training in quality
- Anyone who would like to make their quality management system more effective