Analysing & Reporting Customer Satisfaction Data
Why you should attend
- A very practical second day to Customer Satisfaction Measurement for those people who will manage and analyse the results of their own CSM survey.
- The aim of the day is to learn analytical techniques by working through real world examples on laptops.
- Delegates leave with a disk of worked examples and templates.
The course:
- Introduction and Excel basics
- Working with numerical data
- Working with Categorical data
- An exercise in reporting
- Software overview (pros & cons)
Next steps...
