Working with Difficult People
What you will learn
You will learn the crucial skills of how to manage difficult people, ensuring that the outcome is a win-win result for all concerned, including yourself.
The course:
- The differences between attitudes, feelings and behaviours
- Which one should you manage?
- What is a positive attitude?
- We all have a personality
- Why people have different perceptions
- Managing conflict successfully
- Achieving a win-win outcome
Who should attend?
- Managers who find themselves having to deal with difficult people, aggressive customers and/or suppliers
- People who feel frustrated when having to deal with others who appear not to be on the same ‘wavelength’