Customer Satisfaction Training
Gain valuable insight into your customers needs and achieve essential feedback to improving your product, service and customer satisfaction with NQA Customer Satisfaction Training.
Our Customer Satisfaction courses are designed to give you a to achieve customer loyalty, lifetime value and improved brand value.
Analysing & Reporting Customer Satisfaction Data
A one-day course teaching analytical techniques by working through real world examples.
1 day - £325 + VAT
Learn more » Venues/Dates/Bookings »
Complaints Management
A one-day course exploring best practice in managing complaints effectively.
1 day - £325 + VAT
Learn more » Venues/Dates/Bookings »
Customer Surveys – Advanced Techniques
A one-day course looking at advanced customer satisfaction measurement techniques.
1 day - £325 + VAT
Learn more » Venues/Dates/Bookings »
Facilitating Focus Group
This one-day course is designed for delegates with considerable experience in the field of customer research.
1 day - £325 + VAT
Learn more » Venues/Dates/Bookings »
Improving Customer Satisfaction
A one-day course building on your CSM survey to improve customer satisfaction.
1 day - £325 + VAT
Learn more » Venues/Dates/Bookings »
Questionnaire Design
A highly practical one-day seminar teaching the skills to create your own questionnaires.
1 day - £325 + VAT
Learn more » Venues/Dates/Bookings »