Environmental Management Policy
NQA acknowledges that we can influence our environmental "footprint" and will take steps to reduce negative impacts and increase positive impacts while optimizing efficiencies within our business.
We commit to ensuring that consideration is given to these impacts in all things we do. The organization is committed to preventing pollution, complying with any applicable regulatory and other requirements, and to continually seeking out improvements that will foster environmental stewardship and good corporate citizenry.
We seek to use this Environmental Management System (EMS) as a platform for learning, improvement and advocacy.
Process for Dispute of Non Conformances
Periodically, NQA clients have disputes and issues with audit non conformances. NQA has a process to review and process disputes of audit findings which typically includes:
- Company documenting their issues with the findings and including the reasons why they think the auditor’s findings/conclusion were not based on all available evidence
- Company will forward the documentation to the NQA Quality Systems Director(QSD) for review
- If necessary, the QSD will discuss the issues with the client and auditor and determine if additional evidence/corrective action is necessary.
- The investigation will conclude when a mutually agreeable solution is reached.
Policy on Appeals
In more complex situations where issues cannot be resolved, the matter is processed for an appeals hearing. Any person with an interest in the NQA certification process including all clients of NQA has the right to appeal against any decision made by NQA at any stage of the registration process.
NQA maintains a documented process for handling appeals which utilizes the Independent Certification Board, an independent body established to oversee the integrity, impartiality and quality of the NQA certification process. In these situations, the ICB establishes an appeals committee that rules on the appeal. Further details may be obtained within the Regulations Relating to Registration.
Policy on Impartiality
NQA's management provides evidence of its overall commitment to quality, credibility of certification, impartiality and the interests of all stakeholders through the development of policies and actions taken on the improvement of its QMS and the enhanced satisfaction of their customers. NQA has a publicly accessible statement that it understands the importance of impartiality, manages conflict of interest and ensures the objectivity of its management systems services. Further details may be obtained within the Regulations Relating to Registration.
Policy on Complaints
NQA maintains a process for receiving, evaluating, and making decisions on complaints. Upon receipt of the complaint, NQA confirms whether the complaint relates to its certification activities or relates to the activities of a certified client. Complaints received against clients of NQA would normally include an investigation whereby the client is to be informed of the complaint and is to be sent copies of all relevant correspondence with a request that appropriate action be taken by the client. The complaints handling process includes methods for recording, tracking, validating, investigating, and deciding what actions should be taken in response to the issue. Whenever possible, NQA shall acknowledge receipt of the complaint and shall provide feedback to the complainant on the progress and final outcome. This process shall be subject to requirements of confidentiality, as it relates to the complainant and to the subject of the complaint.