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NQA UK Client Executive - Automotive

We have an exciting new opportunity in our Aerospace and Automotive Team!
 
To provide customer excellence, technical expertise, develop and manage NQA’s business within the automotive sector and to provide the necessary support to deliver improvements in business processes relevant to the sector and to ensure compliance with accreditation criteria.

The key functions are:
  • Deliver effective account management of a defined client base within the automotive sector to ensure their needs and expectations are being met.
  • Keep up to date with sector regulatory requirements, changes to standards and best practice within the industry sector and preparing briefing notes as appropriate.
  • Ensure compliance with the relevant accreditation criteria and take part in internal and external regulatory audits of the sector.
  • Promote the use and benefits of management systems within the automotive sector through responding to enquires and identifying opportunities for sales, including responses to invitations to tender.
  • Ensure appropriate technical review of client audit reports and contract reviews issuing client certificates and maintaining databases.
  • Attend client, consultant, industry or agent meetings as required.
  • Assisting in the generation of management information reports.
  • To provide support for other general and administrative tasks within their competence as directed by the Automotive Operations Manager when the need arises. 
Essential Skills:
  • Experience of working in a customer orientated environment; can recognise the needs of the department’s customers and strives to deliver the best level of customer service.
  • Communication and interpersonal skills to allow effective communication verbally and in writing at all levels within an organisation.
  • The ability to make decisions, prioritise workload, apply initiative and work under pressure, whilst having a proactive approach.
  • The ability to work with IT and adapt to the use of IT systems.
  • Competence to manage own workload to fit in with client/agent time-frames and deadlines, whilst working within a team environment.
  • The ability to understand information of a technical engineering nature.
  • The ability to research and analyse information, demonstrating attention to detail.
  • Self-motivated with the ability to use own initiative and make decisions.
  • Ability to use MS office applications (PowerPoint, Word, Excel & Outlook).
  • High attention to detail with flexible attitude.
  • Excellent written and verbal communication skills.
  • Ability to progress towards Management Systems qualifications (ISO 9001, IATF 16949 ADP qualification).
To see the full job description click here, email your covering letter and CV to: gemma.mitchell@nqa.com.