What is ISO 20000-1?
Designed to help organizations deliver effective managed IT services to customers and maintain those standards overtime. ISO/IEC 20000 helps organizations efficiently deliver quality IT Service Management through a comprehensive process approach.
ITSMS implementation is designed to be a bedrock upon which to build continually improving service management systems. It is fully scalable to organizations large and small or to customers internal and external. Consider the benefits of developing an ITSMS as part of your organization’s customer satisfaction and business continuity strategies.
Helps you with
- Service-Oriented Architectures
- Cloud Computing
- Mutual understanding of requirements and accountabilities
- Aligning framework for ITIL methodologies
- Providing structure for business continuity and growth
- Driving improvements in processes
Benefits of Gaining Certification
Ability to win more business
Procurement specifications often require certification as a condition to supply, so certification opens doors.
Deliver products that consistently meet customer requirements and a service that is dependable and can be relied on.
Improved stakeholder relationships
Improve the perception of your organization with staff, customers and suppliers.
Understand how statutory and regulatory requirements impact your organization and its customers.
Proven business credentials
Independent verification against a globally recognized industry standard speaks volumes.
Reduced operating costs
Continual improvement of processes and resulting operational efficiencies mean money saved.
Improved risk management
Greater consistency and traceability of products and services means problems are easier to avoid and rectify.
Changing industry landscape and expectations
Understanding expectations, planning for services and service changes, and monitoring performance can be critical to an IT service’s success or failure. An IT Service Management System (ITSMS) can in turn be critical for organizations providing anything from Service Desk support to full-fledged system design and deployment.
An ITSMS provides a technology-neutral framework for understanding, agreeing on, implementing, and monitoring effective managed services. ISO/IEC 20000 offers internationally recognized best practices through an integrated process approach designed to meet the expectations of both businesses and customers.
Specifically, the ISO/IEC 20000-1 standard sets forth the structural requirements for an ITSMS from service planning and service delivery to resolution and release management, along with resources and controls throughout the service lifecycle. The companion document ISO/IEC 20000-2 code of practice provides interpretive guidance and recommendations for organizations implementing the standard.
How can we help
With IT Services continually advancing and integrating into all aspects of business, organizations are increasingly depending on internal and external managed service providers. But unprepared providers can quickly find themselves struggling to meet even the most basic levels of service and customer satisfaction.
With a wealth of experience providing accredited management systems certifications, NQA is ideally placed to partner with you to meet customer requirements and exceed industry expectations.
Technical committees and industry relationships. NQA is highly involved in a wide variety of industry committees and standards writing teams, helping us to maintain a keen awareness of changes within this industry.
Knowledge transfer supporting our customer’s organizational strategy. NQA is committed to ensuring customer awareness regarding changes in industry strategy, regulations, and standard requirements that may impact your management system approach.
Steps to Certification
Complete a Quote Request Form so that we can understand your company and requirements. You can do this by completing either the online quick quote or the online formal quote request form. We will use this information to accurately define your scope of assessment and provide you with a proposal for certification.
Once you’ve agreed your proposal, we will contact you to book your assessment with an NQA Assessor. This assessment consists of two mandatory visits that form the Initial Certification Audit. Please note that you must be able to demonstrate that your management system has been fully operational for a minimum of three months and has been subject to a management review and full cycle of internal audits.
Following a successful two stage audit, a certification decision is made and if positive, then certification to the required standard is issued by NQA. You will receive both a hard and soft copy of the certificate. Certification is valid for three years and is maintained through a programme of annual surveillance audits and a three yearly recertification audit.