The Regulations Relating to Registration define the contract between NQA and its clients outlining:

  • key elements of the certification service
  • payment terms and charges
  • complaints and appeals process

The Regulations take account of specific criteria of NQA's accreditors including the provision of a complaints procedure and appeals process. 

Download important documents

  • Regulations Relating to Registration: this document explains the terms and conditions applicable to our management systems certification service.

  • DAC Accreditation Certificate: this certificate is in accordance with the requirements of ISO/IEC 17021:2011 to undertake the certifications in the field of: Environmental Management System ISO 14001:2004.

  • Complaints Procedure: this document explains how we manage customer complaints

  • Appeals Process: this document explains how we manage appeals against certification decisions.

​Certificate information

NQA maintains and makes publically accessible a directory of valid certifications. Please contact us to make an enquiry about specific certifications including validity, suspension or withdrawal.

Need help?

If you have any questions about the Regulations, Payment Terms of rules please contact us.