Home Resources Events

Webinar: Planning and Leadership Part 2 - The New Normal

21 August 2020
Join us for this free webinar designed to help you get the most out of your Quality Management System through planning and leadership in uncertain times, and use it as supportive business tool. 


Date: Friday 21st August2020
Time: 2pm BST / 9am EST / 6:30pm IST
Duration: 45 mins plus Q&A at the end

Your business may have drastically changed in the last few months in terms of staffing, product or service, and it is likely that ISO 9001:2015 is not the focus of your strategy, however this is the most important time to use it! 

During this webinar we will discuss in practical terms how the planning and leadership sections of the ISO 9001:2015 can be utilised to help ensure that you are in the best position possible when business resumes (either as normal or a new normal). 

Your presenter Judith Hargreaves will discuss:

  • Roles and Responsibilities – how do you evidence awareness and communication that shows you have allocated accountability within the system?

  • Dealing with issues within Leadership – none furloughed staff tired and overworked? Honeymoon phase of ‘we are in it together’ now showing strain? People maybe do not want to come off furlough?

  • Will your Leadership style change or is consistency key – what do your staff think?

  • Using the Leadership section of the standard to meet the other 9 sections in 5 easy steps.

During the webinar questions can be posted which we will endeavour to answer throughout and during a live Q&A at the end.
Finally, we would like to assure you that we are focused on ensuring the continued validity of your certification and the continuity of our support. Our team are on hand to answer any questions that you may have and to steer you through this new way of auditing.