ISO 9001 Quality Management | QMS Standard | NQA

ISO 9001 is the International Standard for Quality Management Systems.

Helps you with

Customer Satisfaction, Process Improvement, Product Improvement, Pre-Qualification and Requests for Quotation, Operational Efficiency, Internal Auditing, Risk Management, Training and Competence and Brand and Reputation.

Please note: You can still apply for either 2008 or 2015 versions of 9001. Certificates issued for 2008 version will have validity up to the end of the transition period (September 2018).


ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It is the most widely used QMS standard in the world, with over 1.1 million certificates issued to organisations in 178 countries.

ISO 9001 provides a framework and set of principles that ensure a common-sense approach to the management of your organisation to consistently satisfy customers and other stakeholders. In simple terms, it provides the basis for effective processes and effective people to deliver an effective product or service time after time.


Any organisation can benefit from implementing ISO 9001:2008 or ISO 9001:2015 as its requirements are underpinned by eight universal management principles:

  1. a customer focused organisation
  2. leadership
  3. the involvement of people
  4. ensuring a process approach
  5. a systematic approach to management
  6. a factual approach to decision making
  7. mutually beneficial supplier relations
  8. continuous improvement

“The combination of NQA’s detailed knowledge of the standard, and our industry knowledge is what produces the culture of quality improvement that we consider essential to maintaining our market leading position.” Jacuzzi


Organisations can currently choose between applying for the 2008 or 2015 versions of ISO 9001. All organisations must transition to the 2015 version by the end of 2018. The 2015 version represents the most up to date thinking and best practice in quality management and is recommended by NQA.

However, the choice will depend on your preference and situation. We have outlined some key considerations below:

My organisation might choose ISO 9001:2008 because:

  • We have an existing system compliant to the 2008 version and we wish to gain certification before changing our QMS to the new standard.
  • We would like to attain certification now and allow industry understanding to develop before adopting the new standard into our QMS. 
  • We are transferring to NQA with our existing 2008 certification.

My organisation might choose ISO 9001:2015 because:

  • We want to implement the current best practice and future proof our business systems.
  • Having ISO 9001:2015 will demonstrate to my customers and stakeholders that I am up to date.
  • We are integrating our quality management system with my environmental management system and would like to use Annex SL to make this process easier. 
  • We want our certificate to have the full three year duration rather than expiring in September 2018, thus giving us better value for money.


  • Customer satisfaction. Deliver products that consistently meet customer requirements.

  • Reduced operating costs. Continual improvement of processes and resulting operational efficiencies mean money saved.

  • Improved stakeholder relationships. Improve the perception of your organisation with staff, customers and suppliers.

  • Legal compliance. Understand how statutory and regulatory requirements impact your organisation and its customers.

  • Improved risk management. Greater consistency and traceability of products and services means problems are easier to avoid and rectify.

  • Proven business credentials. Independent verification against a globally recognised industry standard speaks volumes.

  • Ability to win more business. Procurement specifications often require certification as a condition to supply, so certification opens doors.


Application for registration is made by completing either a Quick Quote online or the ISO 9001 Quote Request Form. This provides information about your organisation so we can accurately define the scope of assessment.

Assessment to ISO 9001 is undertaken by NQA - this consists of two mandatory visits that form the Initial Certification Audit (explained below). Please note that you must be able to demonstrate that your quality management system has been fully operative for a minimum of three months and has been subject to a full cycle of internal audits.

Certification to ISO 9001 is issued by NQA and maintained through a programme of annual surveillance audits and a three yearly recertification audit.


Gap Analysis - We can undertake a gap analysis to help you determine the likely workload and timescale for implementing a quality management system that will achieve ISO 9001 certification. You can use this to plan implementation or brief a consultant. Firstly be sure to download our ISO 9001:2015 Gap Analysis to get you started.

Consultancy - We don't provide consultancy but we can help you choose a reputable consultant from the NQA Associate Consultant Register.


Fill out our free Quick Quote form today and someone will get back to you within 24-28 hours or call 800-649-5289 to speak to a member of our team about your certification requirements.

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Or call us at 800-649-5289 for advice