Information Security Management

ISO 20000-1

Designed to help organizations deliver effective managed IT services to customers and maintain those standards overtime.

What is ISO 20000-1?

Designed to help organizations deliver effective managed IT services to customers and maintain those standards overtime. ISO/IEC 20000 helps organizations efficiently deliver quality IT Service Management through a comprehensive process approach.

ITSMS implementation is designed to be a bedrock upon which to build continually improving service management systems. It is fully scalable to organizations large and small or to customers internal and external. Consider the benefits of developing an ITSMS as part of your organization’s customer satisfaction and business continuity strategies.

Helps you with

  • Service-Oriented Architectures
  • SaaS
  • Cloud Computing
  • Virtualization
  • Mutual understanding of requirements and accountabilities
  • Aligning framework for ITIL methodologies
  • Providing structure for business continuity and growth
  • Driving improvements in processes 


Steps to Certification

  1. Step 1

    Complete a Quote Request Form so that we can understand your company and requirements. You can do this by completing either the online quick quote or the online formal quote request form. We will use this information to accurately define your scope of assessment and provide you with a proposal for certification.

  2. Step 2

    Once you’ve agreed your proposal, we will contact you to book your assessment with an NQA Assessor. This assessment consists of two mandatory visits that form the Initial Certification Audit. Please note that you must be able to demonstrate that your management system has been fully operational for a minimum of three months and has been subject to a management review and full cycle of internal audits.

  3. Step 3

    Following a successful two stage audit, a certification decision is made and if positive, then certification to the required standard is issued by NQA. You will receive both a hard and soft copy of the certificate. Certification is valid for three years and is maintained through a programme of annual surveillance audits and a three yearly recertification audit.

See more details

Ready to start your journey?

We'll give you a clear indication of the costs of gaining and maintaining certification.
Not ready yet? Call us on +27 87 286 8213 or request a callback to discuss your certification requirements.