Environment and Energy Policy | NQA

ENVIRONNEMENT ET POLITIQUE ENERGETIQUE

  • Au sein de NQA, nous reconnaissons la responsabilité qui nous incombe de sauvegarder l’environnement, c’est bien pour cela que nous avons pris les engagements suivants :

  • L’exploitation et l’amélioration continue d’un système de management de l’environnement et de l’énergie à toutes les étapes de nos opérations, afin de renforcer nos performances environnementales et énergétiques.

  • Protéger l’environnement, notamment en évitant la pollution et en minimisant les impacts environnementaux importants qui découlent de notre exploitation.

  • Veiller à l’approvisionnement et à l’utilisation efficaces et durables de toutes les ressources naturelles, et notamment de l’énergie, de l’eau et de consommables que nous consommons lors de nos opérations.

  • Tenir compte de la performance environnementale et énergétique dans la conception de locaux, systèmes et processus nouveaux, modifiés et rénovés.

  • Établir des objectifs et des buts environnementaux et énergétiques et les passer en revue, en veillant à mettre à disposition les informations et les ressources nécessaires pour les atteindre.

  • Assurer l’entière conformité avec la législation environnementale et énergétique concernée, avec les obligations contractuelles et avec les codes de pratique du secteur.

NOS RESPONSABILITÉS

  • Le directeur général est responsable devant le conseil d’administration de notre performance environnementale et de la mise en œuvre de cette politique.

  • Tous les employés de NQA assument une responsabilité à cet égard pour veiller à satisfaire les buts et les objectifs de la politique.

COMMUNICATION

La politique est communiquée à tous nos employés, et elle est mise à la disposition des parties concernées via cette page web.

Process for Dispute of Non Conformances

Periodically, NQA clients have disputes and issues with audit non conformances. NQA has a process to review and process disputes of audit findings which typically includes:
  • Company documenting their issues with the findings and including the reasons why they think the auditor’s findings/conclusion were not based on all available evidence
  • Company will forward the documentation to the NQA Quality Systems Director(QSD) for review
  • If necessary, the QSD will discuss the issues with the client and auditor and determine if additional evidence/corrective action is necessary.
  • The investigation will conclude when a mutually agreeable solution is reached.

Policy on Appeals

In more complex situations where issues cannot be resolved, the matter is processed for an appeals hearing. Any person with an interest in the NQA certification process including all clients of NQA has the right to appeal against any decision made by NQA at any stage of the registration process.

NQA maintains a documented process for handling appeals which utilizes the Independent Certification Board, an independent body established to oversee the integrity, impartiality and quality of the NQA certification process. In these situations, the ICB establishes an appeals committee that rules on the appeal. Further details may be obtained within the Regulations Relating to Registration.

Policy on Impartiality

NQA's management provides evidence of its overall commitment to quality, credibility of certification, impartiality and the interests of all stakeholders through the development of policies and actions taken on the improvement of its QMS and the enhanced satisfaction of their customers. NQA has a publicly accessible statement that it understands the importance of impartiality, manages conflict of interest and ensures the objectivity of its management systems services.  Further details may be obtained within the Regulations Relating to Registration.

Policy on Complaints

NQA maintains a process for receiving, evaluating, and making decisions on complaints. Upon receipt of the complaint, NQA confirms whether the complaint relates to its certification activities or relates to the activities of a certified client.  Complaints received against clients of NQA would normally include an investigation whereby the client is to be informed of the complaint and is to be sent copies of all relevant correspondence with a request that appropriate action be taken by the client. 

The complaints handling process includes methods for recording, tracking, validating, investigating, and deciding what actions should be taken in response to the issue. Whenever possible, NQA shall acknowledge receipt of the complaint and shall provide feedback to the complainant on the progress and final outcome. This process shall be subject to requirements of confidentiality, as it relates to the complainant and to the subject of the complaint.