ISO 9001 - Planning & Leadership - 2021 Update
Please feel free to download the slides here.
Your business may have drastically changed in the last year in terms of staffing, product or service, and it is likely that ISO 9001:2015 has not been the focus of your strategy, however this is the most important time to use it!
We discuss in practical terms how the Planning and Leadership sections of the ISO 9001:2015 Quality Management standard can be implemented to help ensure that you are in the best position possible to support your staff and be ready for when business resumes as normal.
Your presenter Jude Hargreaves explains:
Roles and Responsibilities – how do you evidence awareness and communication that shows you have allocated accountability within the system?
Dealing with issues within Leadership – non-furloughed staff tired and overworked? Honeymoon phase of ‘we are in it together’ now showing strain? People maybe do not want to come off furlough?
Will your Leadership style change? - or is consistency key? What do your staff think?
- Meeting the requirements - using the Leadership section of the standard to meet the other 9 sections in 5 easy steps.