Quality Management

ISO 9001

ISO 9001:2015 is the International Standard for Quality Management Systems.

What is ISO 9001?

ISO 9001 is the internationally recognized standard for Quality Management Systems (QMS). It is the most widely used QMS standard in the world, with over 1.1 million certificates issued to organizations in 178 countries.

ISO 9001 provides a framework and set of principles that ensure a common-sense approach to the management of your organization to consistently satisfy customers and other stakeholders. In simple terms, it provides the basis for effective processes and effective people to deliver an effective product or service time after time.

The standard follows the common structure provided by Annex SL. ISO 9001:2015 is more compatible with other management systems, such as ISO 14001, making it more effective and efficient to integrate management systems.

Helps you with

  • Customer Satisfaction
  • Process Improvement
  • Product Improvement
  • Pre-Qualification and Requests for Quotation
  • Operational Efficiency
  • Internal Auditing
  • Risk Management
  • Training and Competence
  • Brand and Reputation.

Benefits of ISO 9001 Certification

Customer satisfaction

Deliver products that consistently meet customer requirements and a service that is dependable and can be relied on.

Reduced operating costs

Continual improvement of processes and resulting operational efficiencies mean money saved.

Improved stakeholder relationships

Improve the perception of your organization with staff, customers and suppliers.

Legal compliance

Understand how statutory and regulatory requirements impact your organization and its customers.

Improved risk management

Greater consistency and traceability of products and services means problems are easier to avoid and rectify.

Proven business credentials

Independent verification against a globally recognized industry standard speaks volumes.

Ability to win more business

Procurement specifications often require certification as a condition to supply, so certification opens doors.

Is ISO 9001 right for me?

Any organization can benefit from implementing ISO 9001:2015 as its requirements are underpinned by eight universal management principles:

  1. a customer focused organization
  2. leadership
  3. the involvement of people
  4. ensuring a process approach
  5. a systematic approach to management
  6. a factual approach to decision making
  7. mutually beneficial supplier relations
  8. continuous improvement

Why implement ISO 9001?

  • The Annex SL structure provides a common language between ISO management systems that streamlines the path to compliance related certifications.

  • The focus on risk identifies areas of concern in advance and allows you to allocate resources where they are most needed.

  • The leadership requirement engages upper-level management and brings quality assurance more in line with overall business objectives.

  • The performance evaluation and self-governance components can foster innovation and deliver enhanced value for stakeholders.

  • The emphasis on organizational context looks at quality management from a big-picture perspective.



Steps to Certification

  1. Step 1

    Complete a Quote Request Form so that we can understand your company and requirements. You can do this by completing either the online quick quote or the online formal quote request form. We will use this information to accurately define your scope of assessment and provide you with a proposal for certification.

  2. Step 2

    Once you’ve agreed your proposal, we will contact you to book your assessment with an NQA Assessor. This assessment consists of two mandatory visits that form the Initial Certification Audit. Please note that you must be able to demonstrate that your management system has been fully operational for a minimum of three months and has been subject to a management review and full cycle of internal audits.

  3. Step 3

    Following a successful two stage audit, a certification decision is made and if positive, then certification to the required standard is issued by NQA. You will receive both a hard and soft copy of the certificate. Certification is valid for three years and is maintained through a programme of annual surveillance audits and a three yearly recertification audit.

See more details

ISO 9001:2015 Toolkit

ISO 9001 FAQs

ISO 9001:2015 Gap Guide

ISO 9001 Implementation Guide

Quality Management Training

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