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Electronics & Telecommunication

ISO 9001, TL9000 and ESD S20.20 are often basic requirements for contracts. Let NQA help you incorporate these requirements and assist in providing objective evidence to customers of your organization having come up to speed.

Voice, data, video and wireless technologies are rapidly coming together in today's converged communications marketplace. As more and more organizations become part of the dynamic communications network they quickly realize that standardization, planning and continual improvement are key requirements to ensure functionality, interoperability and reliability.

Management systems such as ISO 9001, TL 9000, and ESD S20.20 are basic requirements for many contracts these days. Additional electronics management systems, including but not limited to ISO 14000 and ISO 27001, provide further control over people and processes, improving quality, environmental components, safety and other benchmarks. Specific ways these and other systems can help include:

ISO 9001

ISO 9001 provides a basic outline for management systems and is used by many organizations to "get in the game." The most widely recognized quality management system in the world, ISO 9001 provides a set of scalable best practices that businesses can use to meet customer requirements and improve operational efficiency.

The benefits of ISO 9001 as a telecom or electronics quality management system are well-recognized. With it, your organization will enhance risk management and gain proven business credentials that can help streamline the move into international markets or different industry verticals.

ISO 9001 was most recently updated in 2015. The current standard uses the Annex SL format to standardize language with other electronics management systems, reducing redundancy and duplication of effort in organizations with multiple certification requirements.

TL 9000

TL 9000 takes ISO 9001 a step or two further by identifying specific requirements for suppliers to the communications market, and by calling out specific performance measurements. Properly implemented, it can help telecom businesses refine their quality management standards in an industry-specific context, improving the integrity and reliability of products and enhancing stakeholder satisfaction.

TL 9000 is a two-part telecommunications management system that establishes requirements and measurements both across and within specific product categories. Use TL 9000 to improve on the framework set out by ISO 9001 and to create more effective management protocols that are tailored to the demands of your industry.


ANSI/ESD S20.20 certification focuses on the electronic components prevalent in the communications space and sets up controls to protect these devices from damaging electrostatic discharges. Certification involves the design, development, implementation, and maintenance of a comprehensive electrostatic discharge programme that protects sensitive parts from human body model discharges of 100 volts or more.

Effectively, ANSI/ESD S20.20 serves as an electronics management system during activities such as manufacturing, testing, packaging, and more, helping your organization reduce the risk of product or component loss, improve overall quality, and run a more productive operation.

ISO 14001

Sustainability is an important concern for electronics and telecommunications manufacturers working with a global supply chain. Taking steps to run a more forward-thinking, environmentally responsible operation is essential for both establishing your reputation as an industry leader and for running a leaner and more efficient business.

To help you achieve this, ISO 14001 standards outline requirements for an effective environmental management system. When sustainability becomes ingrained at the level of an organization’s culture, scaling upwards is easy, ensuring environmental management doesn’t hinder growth.

OHSAS 18001 / ISO 45001

OHSAS 18001 / ISO 45001 is the ISO’s quality management system for occupational health and safety. By helping your organization work towards the goal of zero on-the-job injuries, OHSAS 18001 / ISO 45001 can simplify compliance with local labour laws, while keeping your costs down and your productivity up. As a general framework, it can be adapted to meet the specific reporting and due diligence requirements your organization faces — even if you have multiple facilities operating internationally.

ISO 50001

ISO 50001 is one of the most important electronics system standards as it deals exclusively with energy management. Compliance with ISO 50001 helps you run a more efficient business from the ground up — reducing both your operating costs and your carbon footprint. For large businesses in the UK, an ISO 50001 electronics management system can contribute to ESOS compliance, which ensures you avoid fines and reputational damage.

If you are presently compliant with ISO 14001, you already have the framework in place for developing an ISO 50001 management system. Contact NQA directly to discuss the process of performing a comprehensive gap analysis that will identify areas where improvement or more specific controls are required.

ISO 27001

In the electronics and telecom industries, protecting your intellectual property is critical, and strong, reliable information security systems are essential for managing risk. ISO 27001 is the international standard for information security management.

With it, you can put in place effective controls and more robust security protocols that both reduce the risk of a breach and give you tools for quickly responding when one occurs. As a result, ISO 27001 will help ensure business continuity and compliance with relevant privacy regulations, improve relationships with stakeholders and effectively secure upper management participation in high-level security decisions.

Together, the above protocols form the basis of a comprehensive telecom or electronics quality management system.

Get Started Today!

NQA clients in these sectors include Sanmina SCI, American Power Conversion, Graybar Electric Company, Inc., ADC Telecommunications and Fluke Networks. To receive a quote, complete the NQA online Request for Quotation or give us a call. Get all of your questions answered, choose the package that works best for you, and then you’re ready to go!

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