Regulations | NQA

The Regulations Relating to Registration define the contract between NQA and its clients outlining.

  • key elements of the certification service
  • payment terms and charges
  • complaints and appeals process

The Regulations take account of specific criteria of NQA's accreditors including the provision of a complaints procedure and appeals process. 

DOWNLOAD IMPORTANT DOCUMENTS

Regulations Relating to Registration: this document explains the terms and conditions applicable to our management systems certification service.

Inspection Schemes Matrix for Regulations: this document should be read with the Regulations Relating to Registration - it explains the additional specific requirements for Inspection Schemes.

Complaints Procedure: this document explains how we manage customer complaints

Appeals Process: this document explains how we manage appeals against certification decisions.

CERTIFICATE INFORMATION

NQA maintains and makes publically accessible a directory of valid certifications. Please contact us to make an enquiry about specific certifications including validity, suspension or withdrawal.

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