The Regulations Relating to Registration define the contract between NQA and its clients outlining:
key elements of the certification service
payment terms and charges
complaints and appeals process
The Regulations take account of specific criteria of NQA's accreditors including the provision of a complaints procedure and appeals process.
Changes to ISO 17021
ISO/IEC 17021 is the standard assessed by accreditation bodies to assure the competence and rigour of accredited certification bodies like NQA. A new revision of the standard was published in June 2015 and the main changes are explained here.
NQA maintains and makes publically accessible a directory of valid certifications.
Please contact us to make an enquiry about specific certifications including validity, suspension or withdrawal.
If you have any questions about the Regulations, Payment Terms of rules please contact us.