Quality Management

TL 9000

TL 9000 defines the QMS requirements for design, development, production and service provision for the Information and ICT industry.

What is TL 9000?

TL 9000 defines the quality management system (QMS) requirements for design, development, production and service provision for the Information and Communication Technologies (ICT) industry.

The TL 9000 standard was developed by and for the ICT industry in 1999 to drive consistency in the quality of products and services down the supply chain through the implementation of a common body of QMS requirements (built on top of ISO 9001) and defined performance-based measurements.

The expected benefits include improved organizational performance, overall cost reduction, increased competitiveness, enhanced customer-organization-supplier relationships, and continual improvement of products and services.

Helps you with

  • Aligning with ICT industry peers
  • Enhancing organizational planning and management
  • Improving overall process performance and control
  • Strengthening organization’s customer and supplier relationships
  • Reducing the number of external audits and site visits
  • Free benchmarking! 

Benefits of Gaining Certification

Capacité d’obtenir davantage de contrats

Les spécifications d’achat exigent souvent la certification comme condition préalable à l’approvisionnement, alors la certification ouvre les portes.

Satisfaction du client

Fournissez des produits qui répondent systématiquement aux exigences des clients et un service qui est fiable sur lequel on peut compter.

Amélioration des relations avec les intervenants

Améliorez la perception de votre organisation auprès du personnel, des clients et des fournisseurs.

Conformité légale

Comprenez l'impact des exigences légales et réglementaires sur votre organisation et ses clients.

Références professionnelles éprouvées

Une vérification indépendante par rapport à une norme industrielle mondialement reconnue en dit long.

Coûts d'exploitation réduits

L’amélioration continue des processus et l’efficacité opérationnelle qui en résulte signifient une économie d’argent.

Meilleure gestion des risques

Une plus grande cohérence et traçabilité des produits et services signifie que les problèmes sont plus faciles à éviter et à résoudre.



Steps to Certification

  1. Step 1

    You will need to fill in an application form in order for NQA to understand your company and requirements. You can do this by completing either the online quick quote or the online formal quote request form. We will use this information  to accurately define the scope of assessment and provide you with a proposal for certification.

  2. Step 2

    Once you’ve agreed your proposal your assessments will be booked with an NQA Assessor. This assessment consists of two mandatory visits that form the Initial Certification Audit. Please note that you must be able to demonstrate that your management system has been fully operational for a minimum of three months and has been subject to a management review and full cycle of internal audits.

  3. Step 3

    Following a successful two stage audit, a certification decision is made and if positive, then certification to the required standard is issued by NQA. You will receive a hard and soft copy of the certification. Certification is valid for three years and is maintained through a programme of annual surveillance audits and a three yearly recertification audit.

Voir plus d’information

Prêt à commencer votre voyage?

Nous vous indiquerons clairement les coûts liés à l'obtention et au maintien de la certification.
Pas encore prêt? Appelez-nous au (514) 845 1414 ou demandez un rappel pour discuter de vos exigences en matière de certification.