Kwaliteit Management

ISO 9001

ISO 9001:2015 is de Internationale Norm voor kwaliteitsmanagementsystemen.

Wat is ISO 9001?

ISO 9001 is de internationaal erkende norm voor kwaliteitsmanagementsystemen (QMS). Het is de meest gebruikte QMS-norm ter wereld, met meer dan 1,1 miljoen certificaten uitgegeven aan organisaties in 178 landen.

ISO 9001 biedt een raamwerk en een reeks principes die zorgen voor een gezonde benadering van het managen van uw organisatie om klanten en andere belanghebbenden consequent tevreden te stellen. In eenvoudige bewoordingen biedt het de basis voor effectieve processen en effectieve mensen om keer op keer een effectief product of dienst te leveren.

De norm volgt de gemeenschappelijke structuur die wordt geboden door Annex SL. ISO 9001: 2015 is meer compatibel met andere managementsystemen, zoals ISO 14001, waardoor het effectiever en efficiënter wordt om managementsystemen te integreren.

Helps you with

  • om klanten en andere belanghebbenden continue tevreden te stellen.
  • In eenvoudige bewoordingen biedt het de basis voor effectieve processen
  • en effectieve mensen om keer op keer een effectief product of dienst te leveren.
  • om klanten en andere belanghebbenden continue tevreden te stellen.
  • In eenvoudige bewoordingen biedt het de basis voor effectieve processen
  • en effectieve mensen om keer op keer een effectief product of dienst te leveren.

Benefits of ISO 9001 Certification

Customer satisfaction

Deliver products that consistently meet customer requirements and a service that is dependable and can be relied on.

Reduced operating costs

Continual improvement of processes and resulting operational efficiencies mean money saved.

Improved stakeholder relationships

Improve the perception of your organization with staff, customers and suppliers.

Legal compliance

Understand how statutory and regulatory requirements impact your organization and its customers.

Improved risk management

Greater consistency and traceability of products and services means problems are easier to avoid and rectify.

Proven business credentials

Independent verification against a globally recognized industry standard speaks volumes.

Ability to win more business

Procurement specifications often require certification as a condition to supply, so certification opens doors.

Is ISO 9001 right for me?

Any organization can benefit from implementing ISO 9001:2015 as its requirements are underpinned by eight universal management principles:

  1. a customer focused organization
  2. leadership
  3. the involvement of people
  4. ensuring a process approach
  5. a systematic approach to management
  6. a factual approach to decision making
  7. mutually beneficial supplier relations
  8. continuous improvement

Why implement ISO 9001?

All organizations must transition to the 2015 version by the end of 2018. The 2015 version represents the most up to date thinking and best practice in quality management and is recommended by NQA.

My organization might choose ISO 9001:2015 because:

  • We want to implement the current best practice and future proof our business systems.
  • Having ISO 9001:2015 will demonstrate to my customers and stakeholders that I am up to date.
  • We are integrating our quality management system with my environmental management system and would like to use Annex SL to make this process easier. 



Steps to Certification

  1. Step 1

    You will need to fill in an application form in order for NQA to understand your company and requirements. You can do this by completing either the online quick quote or the online formal quote request form. We will use this information  to accurately define the scope of assessment and provide you with a proposal for certification.

  2. Step 2

    Once you’ve agreed your proposal your assessments will be booked with an NQA Assessor. This assessment consists of two mandatory visits that form the Initial Certification Audit. Please note that you must be able to demonstrate that your management system has been fully operational for a minimum of three months and has been subject to a management review and full cycle of internal audits.

  3. Step 3

    Following a successful two stage audit, a certification decision is made and if positive, then certification to the required standard is issued by NQA. You will receive a hard and soft copy of the certification. Certification is valid for three years and is maintained through a programme of annual surveillance audits and a three yearly recertification audit.

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Ready to start your journey?

We'll give you a clear indication of the costs of gaining and maintaining certification.
Not ready yet? Call us on Call (0)6 27034643 or request a callback to discuss your certification requirements.