Terms and Conditions (public training courses)

Fees: Course fees include tuition on the day(s), all relevant course materials, lunch and refreshments.
Special requirements: NQA will make every effort to accommodate special requirements that have been notified in advance on the booking form.

Joining instructions: Joining instructions including outline of the day, venue details, location and trainer will be issued approximately 2 weeks from the course date. If you have not received your joining instructions prior to the training course please call (800) 649-5289. NQA will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.

Course transfers: There is no charge for transferring your booking to the same course on an alternative date provided you notify NQA in writing up to 21 working days before the start and that there is availability. However, a transfer fee of $50 will be payable if the notice is received less than 21 working days before the start of the original course. No refund will be made in the event of a transfer. No more than one transfer will be allowed. Requests to transfer a course must be made in writing and can be sent by email to usatraining@nqa.com.

Course cancellation: If you notify NQA in writing up to 21 days before the start date of a course, you will receive a full refund less a late cancellation fee of $150. If you withdraw for whatever reason within the 21 day period, the full fee will remain payable if you are unable to nominate a substitute attendee. Substitutions should be received by NQA at least 48 hours prior to the course start date. An invitation letter can be provided by NQA for those participants as long as payment of the course fee has been received.

Non-attendance: If you fail to attend the course on which you are booked and have not given prior notice to NQA then the course fee will remain payable in full and no transfer will be allowed.

Cancellation by NQA: In any case where circumstances are beyond our control NQA reserves the right to cancel or postpone the course. Candidates will be notified immediately and an alternative date and/or venue will be given. Compensation will not be paid for any additional costs incurred.

Liability: NQA does not accept responsibility for anyone acting as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of NQA.