Quality Management

ESD S20.20

Quality Management Standard for Electrostatic Discharge.

ESD S20.20: Quality Management for Electrostatic Discharge

What is ESD S20.20?

ElectroStatic Discharge (ESD) is the common occurrence of a momentary electrical shock given off by a person or virtually any 'charged' object. 

ANSI/ESD S20.20 is the multi-industry standard for the development of ESD control programs that protect today’s increasingly sensitive electronic components, assemblies, and equipment from costly ESD damage and reduce down-time. Using the standard’s control methods and guidance, an organization can develop an ESD control program that protects devices down to 100v (class 1a) or less.

Used by numerous international OEMs and serving as the replacement for MIL-STD 1686, the S20.20 standard has quickly become highly regarded in the commercial electronic, telecommunication, aerospace, automotive, and medical device industries. In fact, the telecommunications industry standard TL 9000 references the S20.20 standard as a best practice for meeting ESD control needs.
An ESD control program helps eliminate costly component failures while increasing customer satisfaction. NQA’s ESDA-accredited Facility Certification program offers organizations a way to ensure that their programs meet the requirements and provides evidence of compliance for customer and marketing purposes.



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Helps you with

  • Changing Regulatory Needs
  • Global Outsourcing
  • Evolving Customer Requirements
  • Shorter Delivery Deadlines
  • Integrity Threats in the Supply Chain

What are the benefits of ESD S20.20 certification?

Today’s electronic components can very easily be damaged or rendered defective by improper handling. And rejection or reworking of parts damaged by electrostatic discharge (ESD) can cost the organizations that handle electronic components valuable time and money.

  • Increases organizational ESD awareness
  • Improves overall process performance and control of products
  • Decreases failure rate, minimizes rework and reduces expenses
  • Provides alignment with electronics industry peers
  • Offers visible proof to your customers during site visits of
  • ESD controls (proper clothing, grounded tables, signage, etc.)
  • Creates a competitive advantage and increases marketability

Changing industry landscape

​The industry landscape is always changing. These changes have impacts to your customer needs and require the evolution of your management system. 

With a wealth of experience providing accredited management systems certifications, NQA is ideally placed to partner with you to meet customer requirements and exceed industry expectations.

“I would like to thank you for your Auditing Qualities, it was a long two days but a pleasure working with you!” Donna Lerch, Director of Quality Assurance at Harry Krantz Company LLC

"Once again, another successful audit. I thank you for your professionalism. The employees on the floor have commented today how they appreciate your approach." Steve Greene, Quality Manager at Sanmina Plant 1405 in Ottawa

Steps to Certification

  1. Step 1

    Complete a Quote Request Form so we can understand you and your business. We will then use this to personally prepare a proposal for your certification and define what is known as your 'scope of assessment'.

  2. Step 2

    We will then contact you to book your assessment with an NQA assessor. It consists of two mandatory visits that form the Initial Certification Audit. Please note that you must be able to demonstrate that your management system has been operational for a minimum of three months and has been subject to a management review and a full cycle of internal audits.

  3. Step 3

    Following a successful stage two audit, a decision is made. If positive, your certification will be issued by NQA, with both a hard and soft copy of the certificate awarded. Certification is valid for three years and maintained through surveillance audits (years one and two) and a recertification audit in year three.

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