The Regulations Relating to Registration define the contract between NQA and its clients outlining:
- key elements of the certification service
- payment terms and charges
- complaints and appeals process
The Regulations take account of specific criteria of NQA's accreditors including the provision of a complaints procedure and appeals process.
Download important documents
Regulations Relating to Registration: this document explains the terms and conditions applicable to our management systems certification service.
Regulations Relating to Verification: this document explains the terms and conditions applicable to our verification service.
Inspection Schemes Matrix for Regulations: this document should be read with the Regulations Relating to Registration - it explains the additional specific requirements for Inspection Schemes such as PAS 43.
Complaints Procedure: this document explains how we manage customer complaints. If you would like to make a complaint, please email firstname.lastname@example.org.
Appeals Process: this document explains how we manage appeals against certification decisions. If you have any questions or would like to discuss a potential appeal please email email@example.com.
Direct Debit Mandate: use this form to set up regular payments.
NQA Training Terms and Conditions: this document explains the terms and conditions applicable to our public training and in-house training courses.
NQA Payment Terms / Travel and Subsistence Policy: this document explains our payment terms and offers guidance on any potential additional costs.
Regulations Relating to Digital Trust Framework Certification: this document explains the terms and conditions applicable to our Digital Trust Framework certification service.
If you have a finance related query please contact our finance team directly here.
NQA maintains and makes publically accessible a directory of valid certifications. Please contact us to make an enquiry about specific certifications including validity, suspension or withdrawal.
If you have any questions about the Regulations, Payment Terms of rules please contact us.