The Regulations Relating to Registration define the contract between NQA and its clients outlining:

• Key elements of the certification service
• Payment terms and charges
• Complaints and appeals process

The Regulations take account of specific criteria of NQA's accreditors including the provision of a complaints procedure and appeals process. 

Download important documents

• Regulations Relating to Registration: this document explains the terms and conditions applicable to our management systems certification service.

• ​Regulations Relating to Verification: this document explains the terms and conditions applicable to our verification service.

• Complaints Procedure: this document explains how we manage customer complaints. If you would like to make a complaint, please email enquiries@nqa.com.

• Appeals Process: this document explains how we manage appeals against certification decisions. If you have any questions or would like to discuss a potential appeal please email enquiries@nqa.com.

• Direct Debit Mandate: use this form to set up regular payments.

• NQA Training Terms and Conditions: this document explains the terms and conditions applicable to our public training and in-house training courses.

• ​NQA Payment Terms / Travel and Subsistence Policy: this document explains our payment terms and offers guidance on any potential additional costs.​

• Kiwa UK Modern Slavery Policy: this policy outlines how we prevent and address slavery, forced labour and human trafficking within our business and supply chain.

• Kiwa UK Privacy Statement: the statement outlines our commitment to protecting personal data and being transparent about its use.

• Kiwa Group Speak Up Policy (SHV): this policy enables employees to safely report workplace concerns and outlines the process, responsibilities, and rights related to speaking up.

If you have a finance related query please contact our finance team directly here. 

Certificate information

NQA maintains and makes publically accessible a directory of valid certifications. Please contact us to make an enquiry about specific certifications including validity, suspension or withdrawal.

Alternatively, please feel free to use the UKAS CertCheck tool for peace of mind on certificate validity. 

Need help?

If you have any questions about the regulations, payment terms/rules, please contact us.