60 seconds with Teresa Luff

08 April 2015

NQA Assessor, Teresa Luff shares her top tips for getting the most out of your management system.

Audits against

ISO 9001:2008 and ISO 14001:2004 , ISO TS 16949 VETO

Most memorable auditing moment

Conducting an audit at a Funeral Directors.

Most common non-conformance

Generally that internal audits are not robustly carried out and lacking objective evidence.
ISO 9001 - Measurable objectives not clearly documented
ISO 14001 - Compliance audits being carried out with no objective evidence detailed

Greatest client benefit gained from ISO certification

If the management systems are implemented and maintained effectively, they can provide numerous benefits for a company and positively affect their finances. For example:

reductions in waste
improved effectiveness and efficiency
enhanced customer satisfaction

Registration to these standards enable businesses to demonstrate their commitment to Quality and Environmental issues.

Top tip for getting the most from your management system

Have a concise management system which identifies processes which can be measured for efficiency and effectiveness. Remember “Data Drives Improvement”.