Meet the Team: 60 Seconds with Caitlin Cooper

What is your role?

As the Digital Marketing and Content Executive, I manage our digital presence and content strategy. My role involves creating and optimising content, designing and developing our online campaigns, and ensuring our brand message is effectively communicated across all digital channels.

Most memorable moment at work

All the events I go to representing NQA and the marketing team are enjoyable. However, my favourite event was the EMEA Conference in Liverpool this year. This was my first time visiting Liverpool, so it was nice to see a new city. It was also great to meet the EMEA agents in person and discuss NQA’s global marketing strategy. I feel it really solidified the EMEA connections.

Your favourite thing about working for NQA

I really appreciate NQA's strong support for both personal and professional development. If I approach my manager with an idea - whether it's for the team or my own growth - I'm met with a positive attitude. Instead of hearing a flat "no" I'm encouraged with, "let’s see what we can do." Additionally, NQA's commitment to a healthy work-life balance is something I deeply value, as it shows the company’s dedication to our overall well-being.

Top tip for people looking at certification

Don’t be scared of all the numbers! Certification standards can be full of jargon and clauses, but when using the free resources NQA have available and the easy training, even a novice like me can get to grips with management systems. I came to NQA ISO illiterate, but now I am confident in my understanding of standards, I write technical blogs, I have in-depth conversations with auditors about standards and even hold an ISO 9001 Lead Auditor qualification!

How might you be able to help our readers? 

I’m here to be your supportive partner in promoting your business. Once certified, NQA offers various platforms to highlight your accomplishments—whether through engaging social media posts, case studies, or podcast interviews. My team and I are dedicated to showcasing the hard work and success of your company, helping you gain the recognition you deserve.

Want to learn more about our sustainability standards? Explore our Sustainability Hub here.


Ready to start your journey towards certification? Contact one of our friendly team today!