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60 Seconds with Charles Hunt

02 September 2015
Charles Hunt explains how NQA clients achieve immense financial benefits from their management systems.

Audits against

TS 16949, ISO 9001:2008, ISO14001:2004, OHSAS 18001:2007

Most memorable auditing moment

Seeing clients who totally embrace the process approach ISO management systems require, where there is;

  • Good financial control (cost centres)
  • Everything is the business
  • People come first always.

When companies have all of the above, the rewards from new business and growth are immense.  One client in particular started out with 12 people and now employs over 100 winning customer awards.

Most common non-conformance

Clause based systems where the documentation states something different to that in practise.  You see it in Management Review, New Product introduction and Production Processes i.e. The Quality Documented system does not reflect what actually happens.

Greatest client benefit gained from ISO certification

Benefits include reduced costs, improved competitive advantage, and reduced risks. Those that are independently checked and provide assistance with training, most commonly benefit from the above.

Top tips for getting the most from your management system

  • Make it a Business Operating system
  • Specify the Business processes
  • Assign process owners
  • Measure the processes and act on the outputs
  • Measure the costs of the processes
  • Keep it simple.

There is more emphasis on a risk and process approach within the 2015 ISO standards.