Home Resources Blog March 2019

60 Seconds with Jonathan Nicholson

21 March 2019
We would like to introduce Jonathan Nicholson who has taken the time to talk to us this month about what he enjoys about working for our US office and discusses his most memorable moments.

What is your role?

I am on the Aerospace Client Services Team. My clients are all single site structure AS9100, AS9110, and AS9120 certifications and (for the most part) less than 100 employees. I really like being able to help our small business clients, who help supply our world’s biggest Aerospace companies.

Most memorable moment at work?

The period leading up to the ISO 9001 and AS 91XX series transition deadline in 2018, was quite memorable. There was a sense that there was a mild panic across the industry, which we didn’t feel at NQA. We had this calm method, which I credit our management team, for having foresight and a plan. Everyone that wanted audits, got across the finish line with minimal issues.  It was ‘Plan-Do-Check-Act’ in action!

Favourite things about working for NQA?

The support of our leadership team, for both professional and personal issues, and the knowledge of the certification standards by our team of management and client service representatives, is one of the reasons why I like working at NQA. Our work environment that encourages learning more about the all of the standards, and team discussion. We share ideas and helpful experiences, relating to servicing our clients. If I’m not 100% sure about an answer to a client, I can pop up out of my cube and ask a colleague, or ask one of the directors for the standard. We’ve had opportunities to take internal auditor classes, observe client audits, and be involved in the improvement our processes in the office.

We also have some great team building events. Being a huge sports fan, I especially like the events at the local team’s matches. We also have a costume contest for Halloween, and we’ve have a monthly get together to recognize employee birthdays.   

And there’s the food in the employee kitchen! We have Bagel Monday and Muffin Friday, and lots of cookies. I really think we work with Cookie Monster, disguised as one of the managers.

Top tip for people looking at certification?

NQA’s personalized service will help you with your goal of certification. We take the time to listen to your needs, and guide you through the process. If you are curious about the benefits of certification, contact our sales team, and they can tell you how the benefit of certification, can improve your business.  

How might you be able to help our readers?

Remember that the Client Service Team is here for any issues or questions you may have. We want to work with you, to help ensure your success. Like I tell my clients, “I’m here for YOU. Don’t hesitate to contact me!”